At Fortuneplay Casino, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. Our Fortuneplay Casino responsible gambling policy reflects our genuine commitment to the wellbeing of every player on our platform. We offer a comprehensive suite of safer gambling tools, clear guidance on recognising problem behaviours, and direct access to Australian and international support services. Whether you're a casual player or a regular visitor, play responsibly and take advantage of the resources available to keep your experience positive.
Understanding Problem Gambling
Gambling is a popular pastime enjoyed by millions of Australians, but for some people it can develop into a serious problem. Problem gambling — sometimes called gambling addiction — occurs when a person loses control over their gambling behaviour, resulting in negative consequences across financial, emotional, and social dimensions. Recognising the early warning signs is the first and most important step towards getting help.
Financial Warning Signs
- Spending more than you can afford to lose
- Borrowing money or selling possessions to fund gambling
- Neglecting bills, rent, or essential expenses
- Chasing losses in an attempt to win back money
- Hiding gambling expenditure from family members
Emotional Warning Signs
- Feeling anxious, restless, or irritable when not gambling
- Using gambling as a way to escape stress, depression, or anxiety
- Feeling guilt or shame after a gambling session
- Becoming preoccupied with gambling thoughts throughout the day
- Lying to friends or family about the extent of your gambling
Social Warning Signs
- Withdrawing from family activities and social commitments
- Relationships suffering because of gambling behaviour
- Missing work or study to gamble
- Neglecting hobbies or interests that once brought enjoyment
- Friends and family expressing concern about your gambling habits
Self-Assessment Questionnaire
If you are concerned that your gambling might be becoming problematic, take a moment to honestly answer the following questions. This self-assessment is not a diagnostic tool, but it can provide useful insight into your gambling behaviour and help you decide whether to seek support.
- Have you ever gambled with money earmarked for essential expenses like rent, food, or bills?
- Do you find yourself thinking about gambling when you are supposed to be focused on other tasks?
- Have you ever tried to win back money you've lost by gambling more?
- Have you felt the need to increase your stakes over time to get the same level of excitement?
- Have you ever felt irritable or anxious when trying to cut down or stop gambling?
- Has gambling caused problems in your relationships, at work, or in your finances?
- Have you borrowed money or sold belongings to fund gambling?
- Have you ever lied to people close to you about how much you gamble?
- Have you used gambling as a way to escape from worry, sadness, or emotional pain?
- Have you ever considered that your gambling might be out of control?
If you answered yes to three or more of these questions, we strongly encourage you to make use of the Fortuneplay Casino safer gambling tools described below, and to reach out to one of the support organisations listed at the end of this page.
Fortuneplay Casino Safer Gambling Tools
Fortuneplay Casino responsible gambling measures are built into your account and are accessible at any time. Our gambling control features allow you to set firm boundaries around your play and to take breaks whenever you feel you need them. All limits take effect immediately when you tighten them, and any request to loosen a limit is subject to a mandatory cooling-off period before it comes into effect.
Deposit Limits
Deposit limits allow you to cap the total amount you can deposit into your Fortuneplay Casino account over a specified time period. You can set daily, weekly, or monthly deposit limits to ensure that your gambling spend stays within your budget.
| Limit Type | Time Period | Description |
|---|---|---|
| Daily Deposit Limit | 24 hours | Maximum amount you can deposit in a single day |
| Weekly Deposit Limit | 7 days | Maximum total deposits over a rolling 7-day period |
| Monthly Deposit Limit | 30 days | Maximum total deposits over a rolling 30-day period |
Loss Limits
Loss limits cap the total amount you are permitted to lose within your chosen time frame. Once you reach your loss limit, you will be unable to place further bets until the period resets. Setting a loss limit is one of the most effective ways to gamble responsibly and avoid chasing losses.
Session Limits
Session limits control the maximum duration of a single gambling session. When your allotted time expires, you will be automatically logged out of your account. Session limits encourage regular breaks and help prevent the kind of extended play that can lead to impulsive decision-making. Fortuneplay Casino recommends all players to use session limits as part of a healthy gambling routine.
Bet Limits
Bet limits allow you to define the maximum amount you can wager on a single bet or spin. By setting a gambling control mechanism at the individual bet level, you maintain oversight of your spending on a moment-to-moment basis and reduce the risk of large impulsive stakes.
Cooling-Off Period
A cooling-off period allows you to take a short break from gambling without fully closing your account. Fortuneplay Casino offers cooling-off periods of 24 hours, 48 hours, 7 days, and 30 days. During a cooling-off period, you will not be able to log in, deposit, or place any bets. This tool is ideal if you feel your gambling is becoming repetitive or you simply want time away to reassess your habits.
| Cooling-Off Duration | Account Access | Best Used For |
|---|---|---|
| 24 hours | Blocked | A quick reset after an unexpected loss |
| 48 hours | Blocked | A short break to reflect on recent play |
| 7 days | Blocked | One week away to re-establish healthy habits |
| 30 days | Blocked | A longer break for players who want a month off |
Self-Exclusion
Self-exclusion is the most powerful tool available to players who believe they may have a gambling addiction or are at risk of developing one. When you activate self-exclusion at Fortuneplay Casino, your account is fully suspended for the duration you choose. You will be unable to log in, and all marketing communications will cease immediately. Fortuneplay Casino offers the following self-exclusion durations:
- 6 months — a medium-term exclusion for players who need an extended break
- 1 year — a full year away to focus on recovery and wellbeing
- 5 years — a long-term commitment to stepping away from gambling
- Permanent — irreversible exclusion for those who wish to stop gambling permanently
During your self-exclusion period, any remaining account balance will be refunded to you upon request. Please note that reactivating an account after self-exclusion requires a mandatory review process. Fortuneplay Casino responsible gambling guidelines state that a player who has chosen permanent self-exclusion cannot have their account reopened under any circumstances.
Activity Monitoring and Reality Checks
Fortuneplay Casino actively monitors player activity to identify patterns that may indicate a shift from recreational to problematic gambling. Our systems flag unusual spikes in deposit frequency, session duration, and loss patterns. Where such patterns are detected, our player protection team may reach out proactively to check on your wellbeing.
Reality checks are automated pop-up notifications that remind you how long you have been playing and how much you have won or lost during your current session. You can configure the frequency of these reminders in your account settings to keep yourself informed throughout every session.
Eight Golden Rules of Safe Gambling
Following these eight principles will help you maintain a healthy relationship with gambling and ensure that it remains an enjoyable activity rather than a harmful one. Fortuneplay Casino safe gambling guidelines are founded on these core principles.
- Set a budget before you play. Decide in advance how much you are willing to spend and stick to that amount, no matter the outcome.
- Only gamble with money you can afford to lose. Never use money set aside for essential living expenses, savings, or debt repayments.
- Treat gambling as entertainment, not income. The house always has a mathematical edge; never rely on gambling as a source of income or to solve financial problems.
- Set time limits. Use session limits to ensure you take regular breaks and do not lose track of time.
- Never chase losses. Accepting a loss and walking away is a sign of responsible gambling. Attempting to win back losses by increasing your bets typically leads to further losses.
- Balance gambling with other activities. Ensure that gambling is one of many leisure activities in your life, not the primary one.
- Avoid gambling when emotionally distressed. Do not use gambling to escape stress, anxiety, depression, or relationship problems. Make use of the cooling-off period if you feel emotionally vulnerable.
- Know when to seek help. If you feel that your gambling is causing harm, reach out to gambling help services or activate self-exclusion without delay.
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Activate NowProtection of Minors
Fortuneplay Casino operates exclusively for adults aged 18 years and over. We implement strict age verification procedures as part of our KYC (Know Your Customer) process, and no player can make a withdrawal without completing a mandatory identity check. We take our responsibility to keep minors away from gambling extremely seriously.
Tips for Parents and Guardians
- Keep your login credentials confidential and never share your password with minors
- Do not leave your device unlocked and unattended when logged into your Fortuneplay Casino account
- Have open conversations with children about the risks of gambling and the importance of responsible behaviour
- Monitor your children's online activity and explain why gambling websites are for adults only
- Install parental control software to block access to gambling-related websites on shared devices
Parental Control Software
The following parental control tools can help prevent underage access to gambling platforms:
| Software | Platform | Key Features |
|---|---|---|
| Net Nanny | Windows, Mac, Android, iOS | Real-time filtering, content blocking, screen time management |
| Qustodio | Windows, Mac, Android, iOS, Kindle | Category-based blocking, detailed activity reports, time limits |
| Norton Family | Windows, Android, iOS | Web supervision, app blocking, instant lock feature |
Blocking Software for Problem Gamblers
In addition to Fortuneplay Casino's own gambling control tools, several third-party blocking applications can help you restrict access to gambling websites across all your devices. These tools are particularly valuable as part of a broader responsible gambling and recovery strategy.
| Software | How It Works | Cost |
|---|---|---|
| Gamban | Blocks thousands of gambling websites and apps across all your devices | Paid subscription |
| BetBlocker | Free tool that blocks gambling sites on desktop and mobile for up to 5 years | Free |
| Betfilter | Blocks gambling websites and prevents removal without a time delay | Paid subscription |
Australian Support Organisations
If you or someone you know is struggling with problem gambling, please reach out to one of the following Australian gambling help organisations. All services are confidential and most are available around the clock.
- Gambling Help Online — Free, confidential counselling available 24/7 via phone, chat, and email. Call 1800 858 858 or visit gamblinghelponline.org.au
- Gamblers Anonymous Australia — Peer support groups for people with a gambling addiction. Meetings are held across Australia. Visit gaaustralia.org.au
- Lifeline — Crisis support and suicide prevention. Call 13 11 14 anytime, 24/7
- GambleAware — Free professional counselling for problem gamblers and their families in Western Australia
- Relationships Australia — Counselling and support for individuals and families affected by problem gambling. Visit relationships.org.au
International Support Organisations
For players based outside Australia or who prefer international resources, the following organisations provide expert gambling help and support:
- GamCare — UK-based charity providing information, advice, and support for problem gamblers. Visit gamcare.org.uk
- BeGambleAware — Free, confidential support and treatment for problem gambling in the UK. Visit begambleaware.org
- Gambling Therapy — International online support service for anyone affected by gambling addiction. Visit gamblingtherapy.org
Contacting Fortuneplay Casino for Responsible Gambling Support
Our player protection team is available around the clock to assist with any aspect of Fortuneplay Casino responsible gambling. Whether you need help setting up deposit limits, activating a cooling-off period, requesting self-exclusion, or simply want to talk through your concerns, we are here for you.
- Live Chat: Available 24/7 from within your account dashboard
- Email: [email protected] (replies within 12 hours)
All requests related to responsible gaming limits and exclusions are treated as high priority and processed without delay. Fortuneplay Casino will never attempt to persuade a player to remain active if they have expressed a desire to limit or stop their gambling.
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Activate NowFrequently Asked Questions
How do I set deposit limits at Fortuneplay Casino?
Log into your account, navigate to the Responsible Gambling section of your account settings, and select the deposit limits option. Choose your preferred time frame (daily, weekly, or monthly) and enter your desired cap. The limit takes effect immediately. To increase a deposit limit, a mandatory reflection period applies before the change is implemented.
What is the difference between a cooling-off period and self-exclusion?
A cooling-off period is a temporary break ranging from 24 hours to 30 days, after which your account automatically becomes accessible again. Self-exclusion is a more serious measure that suspends your account for a minimum of 6 months. Permanent self-exclusion cannot be reversed. Fortuneplay Casino recommends using a cooling-off period for a short break and self-exclusion if you believe your gambling is out of control.
Can I still claim bonuses if I have set responsible gambling limits?
Your eligibility for bonuses is not affected by the use of safer gambling tools such as session limits or loss limits. However, if you are using these tools, Fortuneplay Casino recommends that you carefully review all bonus terms and wagering requirements before opting in, to ensure the offer aligns with your limits.
What happens to my account balance during self-exclusion?
If you have funds in your account when you activate self-exclusion, you can request a withdrawal of your balance by contacting our support team at [email protected]. The funds will be returned to your verified payment method. During the self-exclusion period, no deposits or bets can be placed.
Is there help available in Australia for problem gambling?
Yes. Australia has excellent gambling help resources available free of charge. The most widely used service is Gambling Help Online, reachable by phone on 1800 858 858 any time of day or night. Gamblers Anonymous Australia, Lifeline, GambleAware, and Relationships Australia also offer invaluable support to those affected by gambling addiction.
How does Fortuneplay Casino protect minors?
Fortuneplay Casino requires all players to verify their age and identity before making a withdrawal. We recommend that parents use parental control software such as Net Nanny, Qustodio, or Norton Family to block access to gambling sites on shared family devices. We encourage all adults in the household to keep their login details private and to log out of their accounts after each session.
What should I do if I think my gambling is becoming a problem?
Take the self-assessment questionnaire above as a first step. If the results concern you, activate a cooling-off period or self-exclusion through your account settings, then contact Gambling Help Online on 1800 858 858. Our player protection team at Fortuneplay Casino is also available 24/7 via live chat to help you access our responsible gaming tools straight away. Remember, seeking help is a sign of strength, not weakness — gamble responsibly and put your wellbeing first.
At Fortuneplay Casino, we remain dedicated to fostering a safe, transparent, and enjoyable environment for every player. Our Fortuneplay Casino responsible gambling framework is continually reviewed and updated to reflect best practices in player protection and harm minimisation. We encourage every player to play responsibly, use our gambling control tools, and reach out for gambling help whenever it is needed. Your wellbeing is, and always will be, our top priority.